secure server
Loder Plants
Call 01403 891 412

Conditions of Use


  1. Formation of Contracts.
    1. These terms of sale apply to all goods supplied by Leonardslee Plants, Camellia Grove Nursery and Hydrangea Haven are all part of Loder Plants (the Supplier -´we´, ´our´ or ´us´).
    2. No contract exists between you and us for the sale of any goods until we have received and accepted your order. Once we do so, there is a binding legal contact between you and us. It is your responsibility to ensure that correct goods for your purpose are ordered. You must inform us within 72 hours of the order of any error or variation required. Thereafter we shall not be responsible for any order errors or cost incurred.
    3. The contract is subject to your right of cancellation (see below - clause 6) save as regards special items/orders (i.e. where goods supplied have not been as website specification but have been supplied or manufactured to your own special request or specification requirements or where goods have been made to order) where there is no right of cancellation.
    4. We may change these terms of sale without notice to you in relation to future sales.
  2. Description and price of the goods
    1. The description and price of the goods you order will be as shown on our web site at the time you place your order.
    2. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will advise you of an approximate delivery date and if requested, refund or reaccredit you for any sum that has been paid by you or debited from your credit card for the goods.
    3. Every effort is made to ensure that prices shown on our web site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or reaccredit you for any sum that has been paid by you or debited from your credit card for the goods.
    4. The price of the goods and delivery charge are inclusive of VAT.
  3. Title and ownership
    1. Title and ownership to the goods shall remain with us until they have been paid for in full.
    2. Payment
      1. Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. All goods shall be paid for in full at the time the order is placed. Goods may be paid for by Visa / Mastercard / Switch/Pay Pal or by cheque. If payment is made by cheque 5 working days must be allowed for clearance prior to the goods being dispatched or collected.
  4. Delivery
    1. The goods you order will be delivered to the address you give when you place your order, except that deliveries to non mainland UK may have excess charges which you would be advised of on the product page before ordering.
    2. If delivery cannot be made to your address, we will inform you as soon as possible, and refund or reaccredit you for any sums that have been paid by you or debited from your credit card for delivery.
    3. Delivery of the goods shall be affected when they are delivered to the nearest point to the public road which is on the delivery address. It is your responsibility to move the goods to any other part of the property and to have labour available for that purpose.
    4. All our goods are delivered by third party transport and every effort will be made to deliver the goods within the stated time and in any event within 30 days of your order. However, we will not be held responsible for any loss, damage or costs incurred through any reasonable or unavoidable delay in delivery as this is beyond our control. If at all possible, we will inform you as soon as possible of any expected delays.
    5. All goods shall be checked by you or on your behalf upon delivery and any damage or shortages noted on the delivery note. You must also at the same time notify us direct. We will not be liable in respect of any damage or shortages not entered on the delivery note. We will not be liable in respect of any defects not notified to us within 3 working days of delivery.
    6. (Subject to Clause 3.a above) you will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you. You can request that your goods be left without signature, but we cannot guarantee that the carriers will leave goods without a signature. If this is the case, they will leave a card requesting you to contact them with a date when a signature can be obtained. If, at your request, the carriers do leave the goods without a signature, then you must take full responsibility for any subsequent loss, damage or theft of the goods. We need this authoristion in writing.
  5. Your right of cancellation
    1. Save as regards special items / orders (See Clause 1.c above), you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.
    2. To exercise your right of cancellation you must give written notice to us by post, fax or email, within 7 working days at the address, fax number or email address shown on our web site, giving details of the goods ordered, your name & address and order number.
    3. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to an address which will be confirmed to you. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
    4. Once you have notified us that you are cancelling the contract, we will refund or reaccredit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
    5. If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods.
  6. Guarantee
    1. We only select and despatch the best looking plants. They are all in excellent healthy condition, and we believe them to be true to name as near as humanly possible, but mistakes can be made. If any item is considered wrong, please post a shoot in a polythene bag and if it proves to be incorrect, we will of course replace it.
    2. We regret we cannot accept responsibility for failures through bad weather, incorrect cultivation, or any cause beyond our control, and any liability will be limited to the value of the plants invoiced. We shall not be liable for any consequential loss or damage by the customer.
    3. Claims must be submitted within 7 days of delivery, otherwise we assume goods arrived in good condition.
    4. If a complaint proves to be baseless then you will be liable to pay us for our costs and expenses in investigating the complaint.
  7. Data Protection
    1. We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information given by you.
    2. We will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. We would like to notify you of products and offers that may be of interest to you from time to time, but if you do not wish to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address, fax number or email address shown below.
  8. Applicable law
    1. These terms of sale and the supply of the goods will be subject to English Law, and the English Courts will have jurisdiction in respect of any dispute arising from the contract.
  9. General
    1. The waiver by us of any breach or default of these Terms shall not be construed as a continued waiver of that breach nor as a waiver of any subsequent breach of the same or any other provision.
    2. If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.
    3. We may assign novate or subcontract all or part of this Contract and you shall be deemed to consent to any novation. This contract is personal to you and it may not be assigned.
    4. Nothing in this contract is intended to or will grant any right to any third party to enforce any terms of this contract whether express or implied.
    5. This catalogue cancels all previous issues. Prices are for Collection. Payment is due on invoice. Goods remain the property of Loder Plants until the full price has been paid. Overdue accounts are subject to interest charges of Base Rate per month. We believe all our plants to be true to name and of good quality
    6. The placing of an order whether in writing or verbally implies acceptance of these terms.